the grease cut is working when you set the grease pencil to object mode but it’s not subtracting, so you’ll have to manually delete all the faces. honestly the lack of customer service at CG cookie is frustrating. This is an issue that apparently has been present for quite some time yet with no solutions or alternative methods provided.
*edit: it did end up working but you’ll have to try from multiple angles and then use the “symmetrize modifier” to readjust the cut. Hope this helps. This plug in is unfortunately outdated so I hope they’ll release an updated version since Zbrush hilariously outmatches blender in this aspect.