Error when I tried to download the Project files.

[andrepirre]

This is the error:

Application error

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command
heroku logs --tail

[Char Hunter]

@andrepirre click on that little orange help button down below on the right.  They 

should be able to help with your problem. 

[andrepirre]

Thank you for your answer, but the button “Send Message”, inside the “Ask” tab doesn’t work (I clicked and nothing happen)

[Char Hunter]

@andrepirre for the ASK button, click on the Email link with the paper airplane. There you can report your problem  and they will get back to you through Email. 

[andrepirre]

Thank you again, could you indicate visually? 

[Char Hunter]

@andrepirre  that is exactly correct what you’ve done above.  Just press  “send a message”  and that will email them and they will get back to you within a few hours.  

[andrepirre]

That’s the problem, the button “Send a Message” doesn’t work, but I don’t want to take more of your time (I going to send a good old email), thank you for your help. 

[Char Hunter]

@andrepirre, no problem and you’re welcome.  Just one more suggestion, make sure you don’t have ad-block enabled.  Sometimes they disable clicking on some things on websites. 

[andrepirre]

It’s not the case, the server is return 400 – Bad Request

POST https://beaconapi.helpscout.net/v1/3385ee56-3426-497b-8421-a461de52b28b/conversations 400

The Json response: {“code”:400,”status”:”BAD_REQUEST”,”message”:”Validation failed”,”correlationId”:”917abab6-0832-46b4-923a-b4b088d92e35#10766583″,”errors”:[{“field”:”name”,”message”:”must not be blank”}]}

But all the fields are filled, probably the backend it’s expect something else. : (

[Char Hunter]

@andrepirre Well we’ve tried everything on our end that I can think of.  Hopefully the guys will get back to you soon.  

[edboon]

Still unable to download these, @andrepirre were you ever able to get these?

[andrepirre]

I gave up to be honest. : ( 

[Author]

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