If you are using Right Click Select like I am, the context menu is enabled with the W key.
So it works in a similar way after that.
With the Greyed out options, do you have any channels locked?
It seems there might be a small disconnect with the behaviour and the UI.
If a single channel is locked – it is not greyed out in the context menu or channel menu, but it does not work (because of the lock)
Whereas, if the entire group is locked – both the menus are greyed out.
Which is more intuitive imo