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The phone keyboard is automatically activated on Dashboard subpage

Forum Archive › The phone keyboard is automatically activated on Dashboard subpage

Viewing 15 posts - 1 through 15 (of 19 total)
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  • September 23, 2024 at 3:00 am #18820
    Miłosz
    Participant

      Hi guys!

      Do you have the same problem as me with a keyboard on your phone? When I go to the Dashboard or anything else on that subpage, my keyboard automatically turns on. When I start typing and click enter, it redirects me to the search results. The same thing happens on a computer: Just go to the Dashboard and start typing and then click enter. 

      It appears that the search box is always active and ready to recive text.

      It’s frustrating 🙄.

      Have a great day!

      September 23, 2024 at 7:20 am #89729
      Omar Domenech
      Participant

        Hello. I just tried it, but it doesn’t happen to me. Maybe some of the other guys can replicate it. In the mean time, when glitchy stuff happens to me, I always clear the cache or use a different browser and problems go away.

        September 23, 2024 at 8:39 am #89730
        Adrian Bellworthy
        Participant

          It doesn’t happen to me either, phone or PC.

          My guess, it is a setting somewhere, either phone, browser or elsewhere.

          September 23, 2024 at 10:06 am #89731
          Dwayne Savage
          Participant

            Yeah, I can’t duplicate it. Do you have the Google keyboard with auto lookup feature 

            September 23, 2024 at 5:52 pm #89732
            Harris Clook
            Participant

              Actually yes that happens on my end too, except it’s across the mobile website not just the dashboard. It is a slight pain but I’ve come to just accept it. Although it can be a nuisance when watching a tutorial and I need to get rid of the keyboard but I end up reloading the previous webpage ¯\_(ツ)_/¯

              Like Adrian said, it might be a phone thing or a chrome thing, which I’ll have a looked at myself when I get a chance 

              September 25, 2024 at 5:41 am #89733
              Miłosz
              Participant

                Thanks guys for your reply!

                The problem still exists and with these things I tried to fix it:
                1. Clear the cache,
                2. Change Browser (Brave/Firefox/Edge)
                3. Change the phone keyboard (Swiftkey/Gboard)

                Nothing helps me 😢

                September 25, 2024 at 7:24 am #89734
                Omar Domenech
                Participant

                  Adrian, is this something then that has to be escalated to the top of the top of cookie levels? It’s one of those super specific bugs that are hard to crack?

                  September 25, 2024 at 9:19 am #89735
                  Adrian Bellworthy
                  Participant

                    I don’t think so.
                    If no one can replicate it, it’s most likely a local issue.
                    @Stachowiak78 I can only suggest at this point you try a Google search for your specific device, if no luck then you can reach out to support@cgcookie.com, but I don’t think they will help any further than already tried.

                    September 25, 2024 at 10:30 pm #89736
                    Blaine Jensen
                    Participant

                      I’ve had this issue for months. Both chrome and Firefox. But nothing to do with search. Just any page on the site pops my keyboard up twice. Meaning, pops up, I close it, pops up again. Always stops after the second time.

                      This has only been a mobile issue. I’ve never encountered a problem on desktop.

                      I’ll do a screen recording and send it up the ranks, but I’m sure now that I’ve said this outloud, I won’t be able to do it anymore 😂

                      September 26, 2024 at 4:15 am #89737
                      Adrian Bellworthy
                      Participant

                        @Theebline and @Stachowiak78 , I am wondering if you are moth using the same, or similar mobile device?

                        September 26, 2024 at 5:02 am #89738
                        Miłosz
                        Participant

                          I’m using Samsung A32 5G and windows 11 right now

                          September 26, 2024 at 9:34 am #89739
                          Blaine Jensen
                          Participant

                            Pixel 8 Pro

                            September 26, 2024 at 1:03 pm #89740
                            Blaine Jensen
                            Participant

                              @Stachowiak78 are you by chance using G-Board for your keyboard on your phone?

                              September 27, 2024 at 6:13 am #89741
                              Miłosz
                              Participant

                                Unfortunately no, I use Microsoft SwiftKey :/

                                October 12, 2024 at 5:51 pm #89742
                                Miłosz
                                Participant

                                  Hi guys! It’s me again :/

                                  My problem still exists and I can’t solve it. Can you please update your website and remove the autofocus from the search bar in the hidden menu? That could solve my problem 😀

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