SOLVED: Unable to download course files

This topic has 8 replies, 4 voices, and was last updated 2 years, 4 months ago by coyo.

Viewing 9 posts - 1 through 9 (of 9 total)

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May 2, 2024 at 4:09 pm #17932
coyo
Participant
Hey folks!

Interesting issue – When I click on the course files button and choose a file to download the page “fades” but the file does not download.

I ensured pop-ups are enabled. I’ve disabled my ad/tracker blockers. I’ve tried Firefox and Chrome and the issue persists. I’ve checked my secondary and tertiary monitors to ensure something isn’t somehow popping up over there. Nuthin’.

Any ideas?

Thanks!
May 2, 2024 at 5:32 pm #85831
Dwayne Savage
Participant
Logout then login again. It would also help to know which course since it could be something with that particular link. I’ve also had to goto the mavenseed link to cgcookie(https://cgcookie.mavenseed.com/), but I’ve always gotten an error message when I have to do that.
May 2, 2024 at 5:40 pm #85832
coyo
Participant
Hello! It’s the Bug Bot course but it seems the download links on any course won’t function for me.

I logged out, cleared cookies, logged back in and still no love. It’s really strange. The page fades like there should be a dialog box or something but nothing happens and I have to reload/F5.
May 2, 2024 at 8:20 pm #85833
Omar Domenech
Participant
When the going gets tough, the only way forward is to email support@cgcookie.com

Those guys are wise, they’ll know what to do.
May 2, 2024 at 9:23 pm #85834
coyo
Participant
Wow, I thought sure it’d be just some dumb thing I was missing on my end. I’m still trying to troubleshoot it myself but I’m running out of ideas.
May 3, 2024 at 7:15 am #85835
Omar Domenech
Participant
Did you email them? I bet a work around if it comes to the worst, would be they send you the files to your email or something.
May 3, 2024 at 8:27 am #85836
Adrian Bellworthy
Participant
It could be a browser or security software firewall.
May 3, 2024 at 2:50 pm #85837
coyo
Participant
I just sent off an email to support!

Today I went so far as to log in using my phone on 5G…the same thing occurs (faded page but no popup, etc). Hopefully support will have an answer!
May 3, 2024 at 9:54 pm #85838
coyo
Participant
Solved!

Apparently I was on some strange $20/month membership that didn’t include downloads which…doesn’t exist!? Or no longer exists? I canceled it and resubbed to the “regular” (?) plan which is only $3 more than the mystery plan (?) I was on before and now everything seems fine.

The only reason I noticed was that there was something saying I was on a grandfathered plan but I’d only been able to sub again a couple months ago.

EDIT: Apparently I signed up for this but the new membership is just a couple bucks more? https://cgcookie.com/p/explorer-plan
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