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My membership appears to be “stuck”

Forum Archive › My membership appears to be “stuck”

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  • March 12, 2020 at 11:20 am #11495
    originalcharacter
    Participant

      Hopefully his will have all gone through by tomorrow, but I was hoping to resume my lessons today. 

      My membership ended yesterday (11th March), but my membership page is still acting like my membership is active, so I cannot buy the next month yet.

       I can’t access the videos I was watching before.

      I tried cancelling again, then tried subscribing to “Hobby citizen.” with no change, my apologies if this has complicated the process. I don’t know what I should expect to see tomorrow.

       

      March 12, 2020 at 11:48 pm #53634
      Shawn Blanch
      Participant

        @jlampel can probably get the cookie bots on this.

        March 13, 2020 at 5:23 am #53635
        originalcharacter
        Participant

          My membership is still “stuck”. I can’t do anything with it.

          March 13, 2020 at 6:55 pm #53636
          Jonathan Lampel
          Participant

            Hi, thank you for letting us know! If you send an email to support@cgcookie.com we can get that taken care of for you. 

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