Join Now

How to Download Videos if we are Citizen Members?

Forum Archive › How to Download Videos if we are Citizen Members?

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • September 21, 2019 at 8:31 pm #10742
    sebduq95
    Participant

      I have been a Citizen Member now for a few months.  I like the content, especially the Treasure Chest tutorial series.  I thought I could download the videos I liked,  as I did,  when I first joined.    I can’t find a  “Download Button”, under the “Share” option in the bottom right of the video player.   Please advise.  Thanks.

      September 21, 2019 at 9:50 pm #51048
      Markus Berg
      Participant

        That’s strange, as I just went to check the videos in that course. Clicking on the share button reveals the download button.

        September 22, 2019 at 5:44 pm #51049
        Char Hunter
        Participant

          @sebduq95 be sure and click the orange help button down below, bottom right,  There might be a problem with your specific

          login account.  They will be able to help you.   I was able to click the share download and see the download option.  

          September 23, 2019 at 11:54 am #51050
          Jonathan Gonzalez
          Participant

            Like others have mentioned, make sure you click the cloud icon which will open up a drop down below the video to show the project files. I looked at your account and you do have access to the videos and project files. Downloading the videos is a little bit different as you’ll need to download that through the video player options:

            Click the icon with the arrow and you’ll see a pop up appear to download that video. If you have issues let us know. 

            September 23, 2019 at 8:43 pm #51051
            sebduq95
            Participant

              Thanks for getting back to me Jgonzalez…

              I sent an email to the support email for CGCookie. Apparently, someone messed up and didn’t add my account as a Citizen, but more like a “Trial Membership” . It seems to have been corrected.

              Funny though, b/c I have been billed and paid$29.00 per month, since Feb of this year…. I guess I fell through the “cracks”.  

              September 29, 2019 at 10:37 pm #51052
              Shawn Blanch
              Participant

                @sebduq95  Sometimes when I load a video the “simple” version seems to load and it does not have the “Share” button. (This appears to happen on more than one browser). I force the webpage to reload (sometimes it takes more than once to do the trick). Then it figures itself out and I get to see the share button.

                Don’t forget the reference content as well which shows up below the video usually as a zip file.

              • Author
                Posts
              Viewing 6 posts - 1 through 6 (of 6 total)
              • The topic ‘How to Download Videos if we are Citizen Members?’ is closed to new replies.