Started free trial, not letting me watching anything.

This topic has 7 replies, 4 voices, and was last updated 7 years, 3 months ago by silentheart00.

Viewing 8 posts - 1 through 8 (of 8 total)

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April 7, 2019 at 9:39 pm #10325
rbuist
Participant
So I started my free trial but It’s not letting me watch anything unless its free.

It’s telling me to upgrade my membership but when I go to it says that I already have citizen monthly.
April 7, 2019 at 10:52 pm #45775
silentheart00
Participant
Have you contacted support about this? You can email them at support@cgcookie.com or use the orange circle at the bottom right to contact someone.
April 8, 2019 at 11:46 am #45776
Jonathan Gonzalez
Participant
Hey there, yes please contact us through the support email or through the chat. I don’t see any pending tickets in our system regarding this (unless you’re the member I recently replied to), so has this been resolved for you? If not let me know and I can look into it.
June 6, 2019 at 5:22 am #45777
bango
Participant
So there is no difference between the free trial and the free registration?
June 6, 2019 at 5:25 am #45778
bango
Participant
@silentheart00

I can’t see any orange circle in the bottom right corner.
June 6, 2019 at 12:05 pm #45779
silentheart00
Participant
@bango Correct. You can sign up for a free account to explore the site and watch only the free videos, if I remember correctly. For what it’s worth, in my personal experience, the membership is completely worth it.

Well, then contact support@cgcookie.com for help if there’s no orange button.
June 6, 2019 at 2:03 pm #45780
bango
Participant
@silentheart00

“Correct.”

What do you mean by that? A free trial doesn’t mean the same as a free registration. Both do suggest totally different sevices.

However, I did contact the support and got a reply already.
June 6, 2019 at 2:21 pm #45781
silentheart00
Participant
@bango Sorry, I misunderstood the situation. I’ll let support take it from here.
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